Reference

What You Agree To When You Open an Account

These terms set out how your account on shiokelinci4 works — what we expect from you, what you can expect from us, and how we handle payments via DANA, OVO, and GoPay.

Account TermsDANA · OVO · GoPayWallet VerificationIndonesia-Eligible RegionsAccount Security Rules
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shiokelinci4 What You Agree To When You Open an Account
TERMS CONTACT PATHS

Reach Us About These Terms Any Time

If any clause in these terms is unclear, or if you believe your account has been actioned in a way that does not match what is written here, our support team is available around the clock. You can reach us through live chat directly inside your account dashboard, via the email address listed in your account settings, or through our WhatsApp line for Indonesia-based queries. We aim to respond to terms-related questions within one business day, and wallet or payment disputes are escalated to our accounts team for faster resolution.

Live Chat Open your account dashboard and tap the chat icon in the lower corner. Available around the clock for any question about these terms, your wallet status, or a payment dispute involving DANA, OVO, or GoPay.
Email Support Find the support email address inside your account settings under the Help section. Terms-related queries — including requests to review a suspension or close an account — are handled by our dedicated accounts team within one business day.
WhatsApp Line Our WhatsApp line is open for Indonesia-based account questions, including wallet verification steps, withdrawal holds, and any clause in these terms you want clarified before acting on your account.
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

These terms are not just a legal formality. They describe the actual mechanics of how your account operates — from the moment you verify your DANA or OVO wallet to the day you request account closure. Each point below reflects a real operational practice we follow.

Account Data Handling

We collect only the information needed to operate your account — your registered contact, wallet details for DANA, OVO, or GoPay, and transaction records. We do not sell your data to third parties. Your information is used solely to process payments, verify identity, and maintain account security.

Cookie and Session Policy

Our platform uses session cookies to keep you logged in and preference cookies to remember your last wallet selection. You can clear cookies via your mobile browser settings at any time. Clearing them will log you out and reset saved preferences, including your default payment method.

Wallet Verification Steps

Before your first withdrawal is processed — whether to DANA, OVO, or GoPay — we require a one-time wallet verification. This means confirming the e-wallet number matches the name on your account. Players in Surabaya and elsewhere follow the same process: submit via the Verify Wallet tab in account settings.

Account Security Practices

Your account is protected by a PIN or password you set at registration, plus a one-time password sent to your registered number on each new device login. We do not store your full wallet credentials. If you suspect unauthorised access, change your PIN immediately and contact live chat to flag the session.

Data Retention and Closure

When you close your account, we retain your transaction history and identity verification records for the period required under applicable law. You may request a copy of your data at any time by contacting our support team via email — the address is in your account settings under the Help section.

Requesting Term Changes

If you believe a term has been applied to your account incorrectly, submit a formal review request through the email support channel. Include your account ID, the clause you are disputing, and the transaction or action in question. Our accounts team reviews these within one business day and replies with a written outcome.

Your Questions About These Terms, Answered

These are the questions we get most often about how these terms apply to real account situations — deposits, withdrawals, account suspension, data requests, and wallet rules. Each answer reflects the actual process we follow, not a general policy summary.

Yes. Every deposit and withdrawal made through DANA, OVO, or GoPay is subject to these terms. That includes the wallet verification requirement before your first withdrawal, the transaction limits set per payment rail, and the conditions under which a payment may be placed on hold pending account review.

If we update these terms and you do not agree with the change, you should stop using your account and contact our support team to request closure. We will process the closure, return any cleared wallet balance to your DANA, OVO, or GoPay account, and retain your records as required by applicable law.

Yes. We may suspend an account if we detect activity that breaches these terms — including multiple accounts, mismatched wallet names, or use from a restricted region. If your account is suspended, you will receive a notification to your registered contact and can appeal through the email support channel within seven days.

Send a data request to our support email — the address is in your account settings under the Help section. Include your account ID in the message. We will prepare a summary of your transaction history and identity verification records and send it within a reasonable timeframe under applicable law.

Access to our services is subject to the age and eligibility requirements set by local law in your region. You confirm at registration that you meet those requirements. If local law in your area does not permit access to these services, these terms do not authorise you to use the platform.

Before your first withdrawal, open the Verify Wallet tab in your account settings. Enter your DANA, OVO, or GoPay number and confirm it matches the name registered on your account. A one-time confirmation code is sent to that number. Once confirmed, your wallet is cleared for withdrawals under these terms.

No. These terms permit one account per person. Holding multiple accounts — whether under the same or different wallet details — is a breach of these terms and may result in all linked accounts being suspended and any pending balances being withheld pending review.

If you believe a deposit or withdrawal was processed incorrectly, contact live chat or email support with your transaction ID and the wallet involved — DANA, OVO, or GoPay. Our accounts team reviews the transaction log and responds with a written outcome, typically within one business day.

Yes. Whether you access the platform through a mobile browser on Android or iOS, or through the mobile web interface, the same terms apply. Session cookies and your account security settings — including OTP on new device logins — work the same way across all access methods.

Submit a formal review request through our email support channel. Include your account ID, the specific clause you believe was misapplied, and the date and nature of the account action in question. Our accounts team will review and send a written response within one business day.

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