Reference

Open Our Privacy Policy and Know What We Protect

We keep your personal information under tight control. Every piece of data you share with shiokelinci4 — from account registration details to DANA, OVO or GoPay transaction records — is handled with clear purpose and careful storage.

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shiokelinci4 Open Our Privacy Policy and Know What We Protect
HOW WE HANDLE YOUR DATA

Explore Our Approach to Account Security and Retention

We built data-handling practices around what actually matters to you: knowing who sees your information, how long we keep it, and what you can do about it. Below are the six pillars of our privacy approach, each one grounded in a real process you can verify or invoke at any time through your account dashboard or our support channels.

Data We Collect

We gather only what is needed: name, email, phone number, device type and transaction identifiers from DANA, OVO or GoPay. No unnecessary profiling, no background scraping. Each field maps to a clear operational purpose like identity verification or payment processing.

Cookie Management

Cookies help us keep your session alive and measure page performance. We do not use tracking cookies for third-party advertising. You control which cookies stay active through your browser or our on-site preference panel — changes apply on your next page load.

Account Security Layers

Your login is protected by encrypted credentials and optional verification steps. Sessions time out after inactivity and we flag unusual access patterns automatically. If something looks off, we lock the session first and verify with you before restoring access.

Retention Period

We hold personal data while your account is active. Once you close your account or request deletion, we begin removing records unless a legal obligation requires temporary retention. You receive confirmation once the process completes through your registered email.

Third-Party Sharing

We share limited data only with payment processors like DANA, OVO and GoPay to complete transactions you initiate. No bulk data sales, no advertising partnerships that expose your profile. Contractual obligations bind every partner to the same handling standards.

Your Rights and How to Act

You can request a copy of all data we hold, ask for corrections, or demand full deletion. Submit through live chat, email or the in-app form. We process requests without requiring you to justify your reasons — it is your data and your call.

REACH OUR PRIVACY TEAM

Check These Channels for Any Data Request

If you want to access, correct or delete the personal information we hold, reach out through any of the paths below. Our team handles privacy-related queries with priority so you are never left waiting without acknowledgment. We respond to data requests through the same secure channels you already use for account support.

Live Chat Tap the chat icon from any page on mobile or desktop. Let the agent know your request is privacy-related and they will route it to the data team. You will receive a reference number immediately so you can track progress without repeating yourself.
Email Send your request to our dedicated support address. Include the email linked to your account and a brief description of what you need — access, correction or deletion. We acknowledge receipt and aim to resolve straightforward requests quickly.
In-App Request Form Inside your account settings you will find a data request form. Fill in the type of request, attach any relevant detail, and submit. The form auto-links to your verified account so identity checks are faster and the process stays smooth.

Switch to These Answers Before You Contact Us

Below are the questions we hear most about how shiokelinci4 handles personal data. If your concern is not covered here, reach out through live chat or email and reference this policy page so the agent can pick up context quickly.

We collect your name, email address, phone number and the device type you use to access the platform. If you deposit via DANA, OVO or GoPay we also store the transaction identifier. Nothing beyond what is needed to run your account and process payments.

No. We never sell or lease your personal data to third-party advertisers. The only external sharing happens with payment processors when you initiate a deposit or withdrawal, and that transfer is limited to the minimum data required to complete the transaction.

Once you request account closure and no legal retention obligation applies, we begin removing your records. You receive an email confirmation when deletion is complete. Any data held temporarily under regulatory requirement is isolated and inaccessible to regular operations.

Yes. Submit a data access request through live chat, email or the in-app form. We compile everything linked to your verified account — registration details, transaction history, support interactions — and deliver it in a readable format to your registered email.

Transaction identifiers are stored encrypted at rest. We do not keep your e-wallet PIN or full authentication credentials on our servers. Payment processing flows through secure channels directly with each provider, and session tokens expire after each completed action.

We use session cookies to keep you logged in and performance cookies to measure load times. No advertising-tracker cookies run on our pages. You can disable non-essential cookies through your browser settings or our on-site preference toggle at any time.

If we detect unauthorised access to personal data we notify affected accounts through email and in-app alerts. The notification includes what data was involved, what steps we have taken, and what you should do — such as updating your password or checking recent transactions.

Open your account settings and edit fields like email or phone number directly. For changes that require verification — like your registered name — submit a correction request through live chat or the in-app form and attach a supporting document so the team can confirm quickly.

The privacy commitments in this policy apply uniformly to all accounts. However, certain features or data-processing steps may differ based on local law and eligible regions. We note any regional variations clearly where they apply within the platform interface.

Send a deletion request through any support channel — live chat, email or the in-app data request form. Once we verify your identity and confirm no legal hold applies, we remove all personal records and send a final confirmation to your registered email address.

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